Privacy Policy
Effective Date: January 1, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Elko Creative ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
Name
Email address
Phone number
Physical address
Business information
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
IP address
Browser type
Device information
Website usage patterns and analytics
Cookies and similar tracking technologies
Customer Communication Information
Records of inquiries and consultation requests
Appointment and consultation details
Service history, onboarding information, and feedback
2. How We Use Your Information
We use the information collected to:
Provide and improve our marketing and consulting services
Respond to inquiries and consultation requests
Schedule, confirm, and manage consultations
Communicate regarding proposals, onboarding, and project updates
Send informational and promotional communications where consent has been provided
Improve website functionality and user experience
Maintain records of communication preferences and consent
Ensure security, compliance, and fraud prevention
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages from Elko Creative related to our services, including:
Consultation confirmations and reminders
Service-related notifications
Project and onboarding updates
Customer support communications
Opt-In & Consent
You will only receive SMS messages if you have explicitly opted in
Consent is collected via website forms, consultation booking forms, or direct written consent
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable messaging regulations
Opt-Out Instructions
You may opt out at any time by replying “STOP”
You will receive a final confirmation message upon opting out
No further messages will be sent unless you re-opt in
All opt-out requests are processed immediately
Message Frequency & Content
Message frequency varies based on your interaction with our business
Messages are directly related to services you have requested
Promotional messages are only sent with explicit marketing consent
Help & Support
Reply HELP for assistance
You may also contact us at maxmandrik@elkocreative.com
• Customer support is available during regular business hours
Carrier Information
Message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services (such as SMS delivery providers or customer support tools) is permitted strictly for operational purposes. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
We implement strict data protection measures to safeguard all SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. Information may be shared only under the following circumstances:
Service Providers
Trusted third-party vendors assisting with operations such as payment processing, CRM systems, scheduling tools, and SMS delivery platforms
SMS aggregators and messaging providers solely for the purpose of delivering messages you have consented to receive
All service providers are contractually obligated to maintain confidentiality and data security
Legal Requirements
When required by law, court order, or legal process
To protect our rights, property, or safety
Business Transfers
In the event of a merger, acquisition, or sale of assets
Your information remains protected under this Privacy Policy
All the above categories exclude text messaging originator opt-in data and consent, except for approved SMS service providers.
5. Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your personal information, including:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication
Routine security reviews and updates
Employee training on data protection best practices
Secure backup and disaster recovery procedures
While we strive to protect your information, no electronic transmission or storage method is 100% secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic and performance
Understand user behavior
Improve site functionality
Remember preferences
Measure service effectiveness
You may disable cookies through your browser settings; however, some website features may not function properly.
7. Your Rights & Choices
You have the right to:
Access, update, or request deletion of your personal information
Opt out of marketing emails using the unsubscribe link
Opt out of SMS messages by replying STOP
Withdraw consent at any time for future communications
Request details regarding data processing practices
To exercise these rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. This Privacy Policy applies only to information collected by Elko Creative.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Significant changes may be communicated via email or website notice.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Elko Creative (DBA - Elko Creative)
Phone: +1 417-893-8073
Email: maxmandrik@elkocreative.com
Website: https://www.elkocreative.com
By using our website and services, you acknowledge and agree to this Privacy Policy.