Privacy Policy

**Effective Date: November 3rd, 2025**

Elko Creative ("we," "us," or "our") operates an marketing and video production agency in Dallas, Texas.

We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard

your personal information. This Privacy Policy explains our data practices and your rights

regarding your information.

By using our Services, you agree to the collection and use of information as described in this

1. Information We Collect

We collect information to provide, improve, and promote our Services. The types of information

we collect include:

a. Information You Provide Directly

- **Contact Information**: Name, email address, phone number, or mailing address when you

make a purchase, schedule a service, sign up for our newsletter, or contact us via our website,

email, phone, or social media.

- **Purchase Information**: Payment details (e.g., credit card information processed through our

payment provider), billing address, and order details when you buy e-bikes or accessories.

- **Service Information**: Details about your marketing needs when you schedule

b. Information Collected Automatically

- **Website Usage Data**: When you visit our website, we may collect information like your IP

address, browser type, device type, operating system, pages visited, and time spent on our site

using tools like cookies or analytics services (e.g., Google Analytics).

- **Social Media Data**: Interactions with our Facebook or Instagram pages, such as likes,

comments, or messages, may provide us with publicly available information or analytics

provided by these platforms.

c. Information from Third Parties

- **Payment Processors**: We use a third-party payment processors, Stripe, to handle

transactions, which may share limited transaction details with us.

- **Advertising Partners**: When we advertise on Google or Facebook, we may receive

aggregated or anonymized data about ad performance or user interactions.

2. How We Use Your Information

We use your information to operate our business and provide our Services, including:

- **Processing Transactions**: To complete sales, process payments, and fulfill marketing and video services

- **Providing Services**: To perform marketing and video services

- **Customer Support**: To respond to inquiries, provide assistance, or address feedback.

- **Marketing and Promotions**: To send you newsletters, promotional offers, or updates about

our products and services (you can opt out at any time).

- **Improving Our Services**: To analyze website usage, customer preferences, or service

trends to enhance our offerings.

- **Advertising**: To create and manage ads on platforms like Google and Facebook, including

targeted ads based on your interests or interactions with our Services.

- **Legal Compliance**: To comply with applicable laws, regulations, or legal requests.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

- **Service Providers**: With trusted third parties who assist us in operating our business, such

as payment processors (e.g., Square), website hosting providers, email marketing platforms, or

analytics services (e.g., Google Analytics). These providers are contractually obligated to

protect your information.

- **Advertising Platforms**: With Google and Facebook to deliver targeted ads or measure ad

performance. These platforms may use your data according to their own privacy policies.

- **Legal Obligations**: If required by law, such as to comply with a subpoena, court order, or

government request.

- **Business Transfers**: In the event of a merger, acquisition, or sale of assets, your

information may be transferred to the new entity.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, or similar technologies to enhance your experience and

collect usage data. These tools help us:

- Remember your preferences (e.g., items in your cart).

- Analyze website performance and user behavior.

- Deliver personalized ads through Google Ads or Facebook Ads.

You can manage cookie preferences through your browser settings, but disabling cookies may

affect website functionality.

5. Data Security

We take reasonable measures to protect your information, including:

- Using secure payment processors for transactions.

- Implementing encryption on our website.

- Limiting access to your information to authorized personnel only.

However, no system is completely secure, and we cannot guarantee absolute security. Please

notify us immediately if you suspect unauthorized access to your information.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal

information:

- **Access**: Request a copy of the information we hold about you.

- **Correction**: Update or correct inaccurate information.

- **Deletion**: Request deletion of your information, subject to legal obligations.

- **Opt-Out**: Unsubscribe from marketing emails or opt out of targeted ads (e.g., via Google’s

Ad Settings or Facebook’s Ad Preferences).

- **Do Not Sell**: Under CCPA, you can opt out of the sale of your information (note: we do not

sell your information).

To exercise these rights, contact us at 425-974-9621

respond within the timeframes required by law.

7. Third-Party Links

Our website or social media pages may contain links to third-party sites (e.g., payment

processors, manufacturers). We are not responsible for the privacy practices of these sites.

Please review their privacy policies.

8. Children’s Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect personal

information from children. If we learn we have collected such information, we will delete it

promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We

will post the updated policy on our website with a new effective date. Please review it

periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

**Elko Creative**

Email: michaelhatfield@elkocreative.com

Phone: 425-974-9621